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Intelligent Labs AI support handles Hermes account access, product issues, data-export requests, account-deletion requests, billing questions, and suspected data-quality problems.

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Where To Start

If you can sign in, open Account -> Support inside Hermes. The account page starts email requests with your signed-in account address included. If you cannot sign in, email support@intelligentlabs.ai.

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What To Include

  • the email address on your Hermes account
  • the page or tool where the issue happened
  • the approximate time, including time zone
  • screenshots or copied error text when available
  • whether the problem affects Hermes, Session Pulse, login, billing, API keys, or data quality

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Account Data Export

To request account data export, open Account -> Support and choose the export request. Intelligent Labs AI support reviews the account email, then returns the exportable account/profile/support data available for that user.

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Account Deletion

To request account deletion, open Account -> Support and choose the deletion request. Intelligent Labs AI support verifies the account email before removing or disabling user-owned account records.
Market data, derived analytics records, security logs, and operational audit records may be retained where required for abuse prevention, product integrity, legal obligations, or vendor-contract compliance.

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Security Issues

If you believe you found a security issue, include the affected URL, what you observed, and whether any account data or non-public system details were exposed. Do not include secrets, OAuth tokens, API keys, or another user’s private data in the first report. Security reports can be sent to support@intelligentlabs.ai.