Paid Hermes subscriptions are managed through Stripe Checkout and Stripe
Customer Portal. Stripe processes payments, invoices, payment-method updates, and
cancellation requests for Hermes.
Subscription Status
The Account page shows your subscription status and links to Stripe Customer
Portal for payment updates, invoices, and cancellation.
If a checkout, invoice, payment-update, or cancellation link does not work,
contact Intelligent Labs AI support at support@intelligentlabs.ai
with the email address on the account.
Cancellation
Cancel paid subscriptions through Stripe Customer Portal from Account ->
Support or the billing section of the Account page. Cancellation takes effect
according to the subscription terms shown at checkout or in Stripe Customer
Portal. If you cannot access Stripe Customer Portal, email
support@intelligentlabs.ai.
Refunds
Refund requests are reviewed against the subscription terms shown at checkout,
in Stripe Customer Portal, or in other written Intelligent Labs billing terms.
Intelligent Labs AI support verifies the account, subscription, and payment
record before any approved refund is processed.
Billing Support
Billing support requests should include:
- the email address on the Hermes account
- the approximate purchase or renewal date
- whether the request is about checkout, cancellation, a refund, a failed
payment, an invoice, or account access
Send billing support requests to
support@intelligentlabs.ai.
Use Intelligent Labs AI support if checkout or Stripe Customer Portal does not
work. Do not create duplicate accounts or duplicate payments to work around a
billing issue.
